General Terms and Conditions

General terms and conditions of providing service are governed by the Commercial Code.

All information contained in a translation job and communication with the client is considered confidential.

Jobs are charged by standard pages (SP); one standard page is defined as 1,800 characters (30 lines at 60 characters).

Job submission: The original text for translation can be submitted by e-mail, skype, post mail or personally at our office. A CD, flash disc or paper copy are both accepted as data carriers. Our standard translation capacity is 5 - 8 SP per day.

We only accept and confirm written orders (also sent by e-mail, etc.) containing the client's billing information and shipping address, the name of the person placing the order and a precise specification of requested services. Upon order confirmation, the order becomes binding for both parties.

Job processing: Translations and proofreadings are executed in the MS-Word text editor, MS-Excel table processor and in the programs Adobe Acrobat (PDF files) and MS-PowerPoint. Web projects can be translated directly into HTML code at a surcharge. Upon request, translated or proofread files can be delivered in the PDF format.

If a text for translation contains any specialized terms, special corporate terminology, less common or a client's own abbreviations, etc., the client shall provide a list of relevant terms in the target language and any supporting materials, or enable consultation on the terminology with a competent employee. If the client does not do so, any complaints concerning the incorrect use of terminology shall not be accepted.

Job finalizing: The completed job can be delivered by e-mail, fax, post (on a data medium or a print out) or personally. Upon request, you can have your job delivered by Messenger service.

Payment: After the job is delivered to you in the requested form (e-mail, fax, printed copy, etc.), you will be invoiced for our services. When ordering a job with a preliminary price over 1,000 CZK, new customers are requested to pay 50 % of the total expected price for the translation at the beginning of translation processing, or when they receive a sample of translated text. Payment can be processed via bank transfer, PayPal or cash.

Warranty: The agency is liable for the translation and accuracy of the calculated price only up to the actual price of the job. The agency is not liable for any subsequent damage incurred by the client as a result of incorrect translation and for any mistakes in the translation made due to the client's fault (illegible text, unclear words and words with double meanings, etc.).

Complaints: The client shall check the completed job without undue delay upon its receipt (within seven days) and inform the agency of any defects. Defects are in this case defined as specific deviations from the agreed extent, format or quality. The complaint shall be lodged in writing immediately after the defects are discovered, the defects shall be precisely marked, and a solution to the complaint suggested. The agency will draw up a warranty report with the client, examine the character of the defect and, if needed, ensure an independent assessment (by a sworn translator). Based on the findings, it will decide how to resolve the complaint (adequate discount on the job price and the correction of mistakes).

Copyright to translations: Translation copyright is transferred to the client once the invoice for the translation is paid in full, and the client is entitled to freely dispose of the translation. The agency expressly waives any claims to the translation. The agency always assumes that copyright to the translated text belongs to the client and is not liable for any violation of third parties' rights.

Other services are invoiced upon their completion.

Invoices are due in 7-14 days. The late payment fine is 0.05 % per each day of delay.

We are not VAT payers, therefore our invoices do not include the VAT tax.